Can I cancel my membership?

Yes — you can cancel at any time. Just contact our membership team by email at memberships@vroomcrew.com or by text at 902-210-3254.

 

How does payment work?

When you schedule your first service, you’ll choose either a monthly or annual payment option:

• Monthly plans: Automatically charged to the card on file each month.

• Your payment details will be securely set up by our membership coordinator after your membership is purchased.

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How does scheduling work?

When you purchase a membership, you’ll select the date for your first service. Once that appointment is booked, our membership coordinator will pre-schedule all remaining services for the membership year so you always know your dates in advance.

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Can I use my membership on a different vehicle?

Yes! You can switch vehicles under your membership. Please let us know ahead of time so our technicians can prepare.

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Can I add exterior services to a Bronze or Silver membership?

Absolutely. Add-ons are available at a discounted rate:

• Bronze Membership: 10% off add-ons

• Silver Membership: 15% off add-ons

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What if I need to reschedule an appointment?

No problem — just let us know at least 48 hours in advance so we can adjust your schedule.

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Do memberships renew automatically?

You’ll be notified before your membership expires if you’d like to continue for another year.

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Is there a limit to how far in advance services are booked?

Appointments can be scheduled throughout the year. We’ll do our best to accommodate seasonal needs or special timing requests.

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What areas do you service?

We currently service Halifax and surrounding areas. Contact us if you’re unsure whether your location is included.

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What happens if I don’t use all my services?

Unused services do not carry over beyond the membership year. We recommend scheduling early to take full advantage of your membership.

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Are memberships transferable or giftable?

Yes, memberships can be transferred to another vehicle you own. They can also be purchased as a gift — contact our team for details.

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Are there a limited number of memberships available?

Yes. To ensure we maintain the quality of our service, we are limiting the number of memberships available for 2026.

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