Question 1

Can I cancel my membership?

Accepted Answer

Yes — you can cancel at any time. Just contact our membership team by email at memberships@vroomcrew.com (mailto:memberships@vroomcrew.com)or by text at 902-210-3254.

Question 2

How does payment work?

Accepted Answer

When you schedule your first service, you’ll choose either a monthly, quarterly, or annual payment option:
 • Monthly plans: Automatically charged to the card on file each month.
 • Your payment details will be securely set up by our membership coordinator after your membership is purchased.

Question 3

What is your service area?

Accepted Answer

Our service area covers approximately 35 minutes in all directions from downtown Charlottetown or Halifax. We can make special exceptions for multi-vehicle services or arrange travel fees depending on the location. Feel free to reach out if you’re outside this range and we can discuss options!

Question 4

How long does a service take?

Accepted Answer

The length of your service depends on the package you choose and the condition of your vehicle. Interior services typically take between 2 to 3.5 hours, you can account for an additional 1- 1.5 hrs for exterior services.

Question 5

What is the difference between an Interior Care and Platinum Interior?

Accepted Answer

The Platinum Interior service goes above and beyond the standard Interior Care. In addition to everything included in the Interior Care package, the Platinum Interior also features:
 • Protective dressing (with a light shine) on all plastics
 • Leather conditioning on all leather surfaces
 • Steam cleaning of carpet and upholstery for a deeper, more thorough clean.

It’s the perfect choice if you're looking for a premium level of care for your vehicle's interior!

Question 6

Can you do both of my cars at once?

Accepted Answer

Yes! We can detail both vehicles at once. To book a multi-vehicle service, navigate to the Packages & Pricing section and select the Multiple Vehicle Service option at the bottom. Plus, enjoy a 10% discount on all packages—except for the Interior Care package—when booking multiple vehicles. More than 2 vehicles can be accommodated depending on availability. Leave a note in your booking form or give us a call and we will be happy to discuss!

Question 7

How do I tell if I need to add steam cleaning to my service?

Accepted Answer

Steam cleaning uses high-temperature steam to effectively clean and sanitize your vehicle's interior surfaces and fabrics. It’s great for removing stubborn stains, grease, grime, and odors, especially in hard-to-reach areas like vents and upholstery.

You might want steam cleaning if you're looking for a deeper clean, especially for interior surfaces (carpet, seats, mats) that have heavy staining and/or lingering odors.

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Question 8

Do you need access to my power or water?

Accepted Answer

No, we don’t! We bring our own power and water supply, so there’s no need to provide access. As long as your vehicle is unlocked, we’re ready to get started!

Question 9

What are the benefits of waxing my vehicle?

Accepted Answer

• Enhanced shine & appearance – Gives your vehicle a deep, glossy finish.
 • UV protection & oxidation prevention – Shields your paint from sun damage and fading, helping preserve its lifespan and resale value.
 • Easier maintenance & cleaning – Creates a smooth, hydrophobic surface that repels water, dirt, and debris, making washes more effective.
 • Minor scratch & swirl mark protection – Adds a thin protective layer that helps reduce the appearance of light scratches and swirls.
 • Improved durability against environmental contaminants – Provides a barrier against bird droppings, tree sap, road salt, and other harmful substances.

Question 10

How often should I get my vehicle waxed?

Accepted Answer

• Exposure to the elements – Vehicles regularly exposed to harsh sun, rain, snow, or road salt may benefit from more frequent waxing.
 • Parking conditions – If your vehicle is often parked outside, it may need waxing more often than a garage-kept car.
 • Driving habits – Frequent highway driving or exposure to dirt, debris, and contaminants can wear down wax protection faster.

If water no longer beads on your paint or the surface feels rough, it's a good sign that it's time for a fresh wax application!

Question 11

How much is it to add an exterior wash?

Accepted Answer

Our exterior wash add-on is priced between $64.99 and $74.99, depending on the size of your vehicle. If your vehicle has more than five seats, it is considered oversized. This service includes a thorough exterior wash, bug and light tar removal, tire and rim detailing, tire shine, and window cleaning for a spotless finish.

Question 12

What should I do to prepare for my service?

Accepted Answer

To ensure the best experience, please make sure your vehicle is unlocked and there is clear access for our team. As long as there’s enough space to fully open the doors, we’re good to go! If you have any specific concerns, you can note them during booking or mention them to your service provider on the day of your appointment.

We will also remove any garbage from the vehicle and neatly organize and bag personal belongings. While a quick pre-clean can help us work more efficiently if your vehicle has excessive clutter, it is not required.

Question 13

How do I pay for my service?

Accepted Answer

It’s super easy! Once your service is complete, we’ll send an invoice to your email or phone. Just click the "Pay Now" button—you can pay using credit, Google/Apple Pay and most Visa Debit cards through our Square payment system.
We also accept cash, e-transfer, and credit card payments on the spot for your convenience!

Question 14

Do you service parking garages?

Accepted Answer

Yes, we do! When booking your service, simply select "Parking Garage" as the service location. If there are any special instructions or access details, feel free to include them in the "Notes" section of your booking.

Question 15

Do you charge more for a larger vehicle?

Accepted Answer

Yes, we charge $29.99 for oversized vehicles with more than 5 seats. Additionally, our Exterior Wash add on includes an added $10 charge. Other than that, there are no hidden charges based on vehicle size.

Question 16

What is clay bar decontamination and do I need it?

Accepted Answer

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Clay bar decontamination is a process that removes contaminants from your vehicle’s paint that regular washing can't address. This includes things like brake dust, road tar, road paint, small rust spots, and other debris that can stick to the surface.

You might need a clay bar treatment if the surface of your paint feels rough to the touch or if you notice visible discolouration, especially around the lower portion of door panels & wheel wells.

Question 17

What happens if there is bad weather on the day of the service?

Accepted Answer

We’re experienced in working through various weather conditions. However, if the weather becomes severe enough to impact our service, we’ll contact you the day before your appointment with an update and a course of action. If you don’t hear from us, that means we’re still good to go!

Basic Interior

$129 plus tax Entry level full interior cleaning

​Includes

Vacuum (carpet, mats, seats, trunk)

Floor mats removed & cleaned

Surfaces wiped & detailed

Upholstery stain removal/reduction

Leather cleaning

Interior windows

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Upgrades​ Can be added to service on the booking form after clicking Book Now below

Platinum Interior

$179 plus tax Restore interior to the best it can be

Includes

​​​

​Upgrades​ Can be added to service on the booking form after clicking Book Now below

​

Platinum Package

$299 plus tax Premium inside and out detail

Upgrades​ Can be added to service on the booking form after clicking Book Now below

​

Other popular packages

Exterior Wash & Wax

$129 plus tax Winter protection, spring rust mitigation

​Includes

Family Package

$269 plus tax 7 seater vans and SUV's, unlimited child car seat cleanings

Includes​​

Interior vacuum

All plastics cleaned

Upholstery steam cleaning​

Headliner cleaning (if required)

Windows cleaned

Child car seats cleaned

Exterior wash, wheels, and windows

Optional Upgrades

($30) Plastic & leather shine + protect​

($49.99) Dog hair removal

Basic Interior + Ozone Odour Treatment

$249 plus tax For the removal of persistent odours such as smoke, pet odour, or mold and mildew.

​Includes

Frequently asked questions FAQ

Can I cancel my membership?

How does payment work?

What is your service area?

How long does a service take?

What is the difference between an Interior Care and Platinum Interior?

Can you do both of my cars at once?

How do I tell if I need to add steam cleaning to my service?

Do you need access to my power or water?

What are the benefits of waxing my vehicle?

How often should I get my vehicle waxed?

How much is it to add an exterior wash?

What should I do to prepare for my service?

How do I pay for my service?

Do you service parking garages?

Do you charge more for a larger vehicle?

What is clay bar decontamination and do I need it?

What happens if there is bad weather on the day of the service?

$129 plus tax
Entry level full interior cleaning

Includes

Upgrades Can be added to service on the booking form after clicking Book Now below

$179 plus tax
Restore interior to the best it can be

Upgrades Can be added to service on the booking form after clicking Book Now below

$299 plus tax
Premium inside and out detail

Upgrades Can be added to service on the booking form after clicking Book Now below

$129 plus tax
Winter protection, spring rust mitigation

Includes

$269 plus tax
7 seater vans and SUV's, unlimited child car seat cleanings

Includes

Upholstery steam cleaning

($30) Plastic & leather shine + protect

Basic Interior
+ Ozone Odour Treatment

$249 plus tax
For the removal of persistent odours such as smoke, pet odour, or mold and mildew.

Includes